Terms & Conditions

Please read our terms and conditions carefully. If you use our website you are in acceptance of these terms & Conditions

Amendments to Terms & Conditions

These terms and conditions are subject to change at any time without notice and will become effective immediately upon notification on the website.

Privacy Policy

We comply with the terms of our privacy policy which accompanies our Terms and Conditions

Notices

Any notice to be given by you to VIRUS must be sent to the email address customerservices@virusperformance.co.uk or as otherwise notified to you by VIRUS.

Waiver

If you breach these terms & conditions and we do not take any action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms & conditions.

Purchaser’s Acknowledgements 

 

VIRUS Action Sports Performance Ltd does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use the website only with the involvement of a parent or guardian.

Any description of goods contained on this website is approximate only and is given by way of identification only and the use of such description shall not constitute the contract a sale by description. You cannot claim against the VIRUS Action Sports Performance Ltd for any deviation.

 

We will not be liable for any failure of telecommunications services or systems which affect our receipt of information from you.

 

We will do our utmost to ensure that availability of the website will be uninterrupted and transmissions will be error-free. However, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

You must take your own precautions to ensure that your process for accessing the Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the removal of doubt, we do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Website or any Linked Website. We are not liable for any loss or damage caused or arising from downloading material from the website.

We do not warrant the accuracy, adequacy or completeness of the information on this website. We do not undertake to keep the Website updated. We do not accept liability for loss or damage resulting from any action taken or reliance made by you on any material or information obtained through the Website.

This website, any downloads or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Copyright and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VIRUS Action Sports Performance UK Ltd and is protected by United Kingdom and international copyright and database right laws.

You may not extract and/or re-utilise parts of the contents of the website without VIRUS Action Sports Performance UK Ltd's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract for re-utilisation of any substantial parts of this website, without our express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without our express written consent.

Orders

If you place an order on the Website the transaction is governed by the terms and conditions in place at the time of the transaction.

VIRUS reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any Goods, an error in the description or the price of Goods on this Website, or an error in your order.

Orders accepted by the VIRUS may not be cancelled or altered in whole or in part by you without prior written consent from the VIRUS.

Amendments to orders can be made by contacting VIRUS on customerservices@virusperformance.co.uk. A customer representative will change the order. If an order has already been dispatched, then postage costs will apply.

If VIRUS determines that we are unable to deliver within a reasonable time, or at all, we may cancel the contract. In the event of cancellation you shall have no claim against the Seller for any damage, loss, cost or expense whatsoever. You will receive a full refund for the amount you were charged.

If you need to make an amendment to an order you must contact VIRUS by email on customerservices@virusperformance.co.uk . A VIRUS customer service representative will organize changing the order. If the order has already been dispatched, then postage costs will apply.

Colors shown on the website and in any catalogues should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions.

Prices

Prices of Goods and other charges displayed on this Website are current at the time of issue and are subject to change at any time and are subject to availability.

All prices are in Pounds Sterling (GBP£)

You are also responsible for any other taxes, duties or other liabilities imposed by any governmental agency, including without limitation, any goods and services taxes, customs duty or any value added tax imposed on any Goods acquired or ordered by you from this Website.

Delivery

Orders are delivered by the method of delivery selected by you during the Checkout steps on the Website.

Dispatch and delivery timescales are an estimate only and VIRUS takes no responsibility for delayed delivery or failure to deliver.

You shall not be relieved of any obligation to accept or pay for Goods by reason of any delay in delivery.

If you request VIRUS to deliver Goods directly to another person, that person takes possession of the Goods for you as your agent, but you remain directly responsible to VIRUS under these Terms and Conditions.

Warranty & Returns

You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you. 

Unwanted Goods

If you change your mind about your purchase VIRUS is happy to replace unused and unopened products. All additional postage costs will be at the customer's expense.

If a product is not suitable and you require an alternate size or color VIRUS will replace the goods or refund you the purchase price. The customer is required to pay for the return postage to VIRUS however, we will pay for the return postage to the customer.

Incorrect Goods

You have thirty (30) days after delivery of the Goods to contact us if you have received incorrect goods.

You will be asked to describe the fault or problem with the goods and for your contact details to enable us to replace the goods.

The VIRUS customer service representative will provide you with a Goods Returns Number and inform you how to return the Goods to VIRUS. You must return the goods within 14 days of receiving the Goods Returns Number.

VIRUS will replace goods free of charge including free postage or refund you the purchase price of the goods if the goods are returned in the original packaging and in a resalable condition and have not been worn and must have original tags on. If the goods are not returned in the original packaging and / or they are not in a resalable condition it is VIRUS’s decision as to whether the goods will be replaced or returned to you without replacing.

Faulty Goods

You have one year after purchase of the Goods to contact us if you discover your goods are faulty or have a manufacturing fault.

You will be asked to describe the fault or problem with the goods and for your contact details to enable us to replace the goods.

VIRUS will require a proof of purchase to handle your claim. We will need your order number in order for us to locate your transaction if the goods were ordered from the VIRUS website. If your order was from any other store or website, we would require a receipt or other transaction record showing the VIRUS goods and their purchase price.

The VIRUS customer service representative will provide you with a Goods Returns Number and inform you how to return the Goods to VIRUS. You must return the goods within 14 days of receiving the Goods Returns Number.

VIRUS will replace goods free of charge including free postage or refund you the purchase price of the goods if the goods are found to be faulty or have a manufacturing fault and have been purchased through the VIRUS website.  If the goods were purchased from any other store or website VIRUS will replace the goods free of charge including free postage but no refunds will be given in this circumstance.

If the Goods are found not to be faulty or contain a manufacturing fault, a Customer Service Representative will contact you to inform you of the manufacturer’s decision. Goods will be returned to you in this circumstance.

VIRUS will not be held responsible for damage caused to goods by poor care or misuse.

Any goods that are being returned from a location outside UK must be clearly marked on the customs declaration that the goods in the package are “Returns” to VIRUS to prevent the package incurring customs charges. VIRUS may refuse to accept delivery of the goods if we incur a customs charge unless the cost is covered by you.

Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our fulfillment center

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Our details

VIRUS Action Sports Performance Ltd is the trading name.

This website is owned and operated by VIRUS Action Sports Performance Ltd.

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